Help & support
Find out where to go if you need support with your Savings Trust membership.
Getting help
Contacting our administration team
The Savings Trust is administered for the Trustee Board by Aviva.
Please keep your personal details up to date so we can contact you about your benefits in the Savings Trust. You can do this in MyWorkplace or by contacting Aviva.
You should speak to the Aviva team if you have a question about anything you see on MyWorkplace, or to get help with logging in to it. They can also help if you need information about your retirement savings and where they are invested.
Aviva has partnered with interpreting service SignLive, allowing members to communicate using British Sign Language when calling. Find out more about SignLive here.
If you need help with accessing digital services, please visit Aviva’s accessibility website to find out about the services on offer.
Rolls-Royce Employee Hub
If you’re currently working for Rolls-Royce, you can get help with all aspects of your scheme membership by visiting Employee Hub. Our support articles cover the majority of questions that we get from members, and you can use Employee Hub to get in touch with us if you can’t find the answer you’re looking for.
Log in to Employee Hub from the toolbox on the Rolls-Royce Engine Room homepage and use the search function to get started.
Rolls-Royce pensions website
The Savings Trust’s online home is open to all members and can be found at www.rolls-roycepensions.com/SavingsTrust. Savings Trust members who no longer work for Rolls-Royce can contact the Trustee by email at [email protected]
Stay scam safe
Your retirement savings are very attractive to criminals. Pension scams are constantly evolving and have devastating effects on their victims.
Pauline Padden, a nurse who lost her entire pension savings to fraudsters, speaks about the lasting impact of being scammed and warns others not to fall victim.
For more information, please read the ‘Steps to stay scam safe’ leaflet.
Formal documents
If you want to see any of the Trust’s formal documents, such as the annual Report and Accounts, these are available on request.
Administration complaints
In the event that you wish to make a formal complaint about the administration of your membership, you should initially raise this with Aviva, as they are the administrator of the Savings Trust.
You can contact Aviva on 0345 604 0803 or by email at [email protected]
Other complaints, or if you’re not satisfied with Aviva’s handling of your complaint
These should be made in writing to the Secretary to the Trustee at this address:
Secretary to the Trustee – Rolls-Royce Retirement Savings Trust
Rolls-Royce Pensions (A-90)
PO Box 31
Derby
DE24 8BJ